NDIS made simple for your business.
Relentlessly up to date with NDIS requirements, incredible support from local staff, fast friendly and powerful.
Works with what you need:
Everything you need to run your business.
Let Echidna focus on your business so you can focus on your clients.
Client budgets, funding plans, pace and periods all in one place and easy to manage.
Simplify everyday business tasks.
You want to spend your time with your clients, let Echidna do the tracking.
Dashboard
Track the metrics that matter to you.
Setup dashboards for staff with the items that matter to your organisation - keep an eye on billable hour budgets, incomplete notes, claim rejections, and other important information.
Risk Assessments
Conduct risk assessments and share with staff.
Customise the format and regularity of the risk assessments. Share them across the organisation.
Referral Form
Custom referral forms that can be included in your website.
Setup a referral form on your website or share via QR code. Prospective clients enter their details and upload documents. All collected centrally for easy scheduling.
Track the metrics that matter to you.
Setup dashboards for staff with the items that matter to your organisation - keep an eye on billable hour budgets, incomplete notes, claim rejections, and other important information.
Conduct risk assessments and share with staff.
Customise the format and regularity of the risk assessments. Share them across the organisation.
Custom referral forms that can be included in your website.
Setup a referral form on your website or share via QR code. Prospective clients enter their details and upload documents. All collected centrally for easy scheduling.
Get started today
It's time to upgrade your NDIS software. Book a demonstration with our support team today and experience the difference.
Arrange a DemonstrationLoved around Australia.
Organisations of all sizes love the functionality and support of Echidna Online.
We just wanted to say how impressed we are with the quick responses to all our enquiries. I don't think I have ever worked with a company that has been so efficient and helpful. Thanks!
Echidna Online has literally transformed our service delivery by facilitating team communication and coordination. The support provided by the Echidna team has been phenomenal. They have really tailored the system to meet the needs of the Early Childhood Intervention Service provider.
We implemented Echidna Online and it has been found to be a great asset. Staff have reported on their increased efficiency and the ease of use of the system. Management have also benefited by having access to up to date data. The Echidna developers have been, and continue to be, great to work with, they listen and respond quickly and have made changes to the system to meet our needs.
The team find this system saves time, is easy to use and a great way to communicate and share information with the transdisciplinary team. Early indications of this system are that it can be a valuable tool for Early Childhood Intervention Organisations to manage all aspects of service provision to young children and families.
We have found the Echidna system to be enormously beneficial for client records and overall operations. We have found a significant increase in productivity, leaving staff more available for face to face client service delivery. Staff have found using the system through an iPad to be hugely beneficial, allowing notes to be written on site and reducing administration time greatly. Staff have commented that Echidna makes their job simpler and they find it easy to navigate. From an administrative perspective, having the Echidna team available to answer any queries is invaluable and their assistance is always prompt. Thank you Echidna, we don't know how we ever survived without you!
Thanks for being so helpful and responsive to requests. You're all amazing! I often reflect back to times before Echidna and am gobsmacked .... there is no way we would have managed the administration side of functioning in an NDIS world without Echidna! Thankyou for developing it and being so amazing to work with....you have made our lives so much easier.
Simple FTE based pricing, grows with your business.
We understand your workforce might work part time. FTE based instead of seat based pricing that grows with you.
Business
Perfect for medium sized businesses.
Up to 50 FTE
- Grows with your organisation
- Flexible per FTE pricing
- All features of Echidna
- No client or usage limitations
Starter
For organisations of 10 FTE or less.
Up to 10 FTE
- $247.50 inc GST p/month
- Up to 10 FTE
- All features of Echidna
- No client or usage limitations
Enterprise
For large enterprise companies.
Contact Us
- For organisations of 50 FTE or more
- Fair seat based pricing
- For even the largest organisations
- All features of Echidna
- No client or usage limitations
$0.00 per month
Frequently asked questions
Please don't hesitate to reach out if you have a question not covered below - we are here to help!
How secure is my data?
We take security of your information very seriously. All your data is stored on Google Cloud with appropriate monitoring and security measures in place. All data transferred from and to Echidna via the web browser is encrypted. Users are able to configure two factor authentication.
Can my data be lost?
Your data and attachments are backed up nightly to secure cloud hosted storage. If for some reason you require data that has been deleted by a user to be restored there may be a charge to provide this service depending on the complexity of the task.
Is there a commitment period for using Echidna?
No - you can cease using Echidna at any time by notifying us. You are able to export your data, or pay a lower monthly rate to maintain read-only access. We aim to always exceed your expectations, and believe that once you start using Echidna, you will want to stay with us.
What if we need a feature that Echidna doesn't provide?
We are always looking for ways to improve Echidna. If you have an idea for an enhancement or new feature then we are happy to hear it - simply add it as a help desk request. If we consider that this idea is achievable and will benefit other customers then we will generally include it at no charge. If your request is very specific to your own situation then we may quote this as a site specific modification.
How is training provided?
As part of your onboarding you will be provided with customised training via Microsoft Teams. These sessions are tailored to get you up and running as quickly as possible. As you gain confidence the extensive Knowledge Base, and the ability to reach out to the support team via the Help Desk at any time, will support you as you continue to learn and expand your use of Echidna.
Can I migrate my existing information into Echidna?
Yes. If you can load your existing information into a spreadsheet format, we can generally import it into Echidna for you. A standard import format is provided as part of the implementation process and we are happy to discuss alternative data formats where required.
Is there a charge for using the Help Desk?
Help Desk support is included in the monthly fee. The Help desk is available for two nominated System Administrators. System Administrators can lodge a request through the help desk and our aim is to respond within one working day. In most cases it will be much quicker. System Administrators can also book a Microsoft Teams session to speak directly with the help desk.
Is Echidna easy to set up and use?
We continually receive feedback on how easy Echidna is to use. It has been designed to enable staff to easily do the tasks they need to do. Our onboarding process, training sessions, Knowledge Base and Help Desk all assist in ensuring you are up and running in no time.
Is there a limit on the number of users?
While our pricing is based on the number of Full Time Equivalent staff, we do not restrict the number of users. We do monitor the number of users to ensure that they are appropriate compared to your advised FTE levels.
Does Echidna support multiple branches?
You can include multiple office locations on the one system. This will allow your staff to share information across your entire organisation.
Is there an interface to my accounting package?
Echidna has options for you to extract details in a CSV file that matches MYOB and Xero expectations. If you utilise a different accounting package then please get in touch to discuss options.
How do I make payments and when are they due?
When you sign up, we will send you an Authority Form for Automatic Payments. This allows you to specify the credit card or Australian Bank Account that you wish us to debit for the payments relating to Echidna usage. We will issue you with an initial invoice for the set up fee. Then at the beginning of each month you will receive an automated monthly invoice for that month's fee.
If I have fluctuations in staff numbers, can I change my monthly payment more often than the annual review?
If you have a significant change in staff numbers, we will review your monthly payments and would appreciate if you notify us of any significant increase in staff numbers. If your staff numbers only vary by a small percentage then we will pick this up at an annual review.
Contact Us
Please don't hesitate to contact us on info@echidnaonline.com.au for a demonstration, or even just with any queries about the system. We are here to help.
Contact UsIf you are an existing customer having your system administrator log a help desk ticket is the fastest way to contact us with your query.